Last updated: 5 July 2026

This Privacy Policy explains how Kourtz LLP ("Kourtz", "we", "us", or "our") collects, uses, shares, and protects your personal information when you visit or make a purchase from kourtz.co (the "Site") or otherwise interact with us. By using the Site, you consent to the practices described here. We handle personal data in accordance with the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000 and its rules, and other applicable Indian law.

1. Information we collect

• Information you provide: name, billing and shipping address, email, phone number, and order details when you place an order, request a trial paddle, register a warranty, or contact us.
• Payment information: payments are processed by our third-party payment gateway. We do not store your full card, UPI, or netbanking credentials on our servers.
• Automatically collected information: device, browser, IP address, and browsing activity, collected through cookies and similar technologies to operate and improve the Site.

2. How we use your information

To process and deliver orders and trial paddles; handle exchanges, warranty claims, and support requests; send order and shipping updates; prevent fraud; comply with legal obligations; and, where you have opted in, send you marketing communications. You can unsubscribe from marketing at any time.

3. How we share your information

We share personal data only as needed with: our e-commerce platform (Shopify), payment gateways, logistics and courier partners for delivery, and communication or analytics providers that help us run the Site. We may disclose information where required by law or to protect our rights. We do not sell your personal data.

4. Cookies

We use cookies to keep the Site working, remember your cart, and understand usage. You can control cookies through your browser settings; disabling them may affect Site functionality.

5. Data retention and security

We retain personal data for as long as needed to fulfil the purposes above and to meet legal and accounting requirements. We apply reasonable security practices to protect your information, though no method of transmission over the internet is fully secure.

6. Your rights

You may request access to, correction of, or deletion of your personal data, and may withdraw consent, subject to applicable law. To exercise these rights, email support@kourtz.co.

7. Children

The Site is not directed to children under 18, and we do not knowingly collect their personal data.

8. Grievance Officer

Prateek Lamba, Kourtz LLP — prateek@kourtz.co. Complaints are acknowledged within 48 hours and ordinarily resolved within one month.

9. Changes

We may update this Policy from time to time; the "Last updated" date reflects the latest revision.

10. Contact

Kourtz LLP, 902, Building No. A/4, Lok Nirman, Dr Ambedkar Road, Khar, Mumbai 400052, Maharashtra, India — support@kourtz.co.